Frequently Asked Questions

Do you accept International Order?

Yes, we do. All you need to do is send us the following details for us to help process your order

1. Product(s) Code (RBD02) and Name

2. Quantity of Product(s)

3. Full postal address

4. Your name

5. Skin type

6. Preferred mode of payment (Major credit cards accepted)

I've recently purchased an item, how do I know when will my order arrive?

Yes we do , just simply request upon checkout and our shipping partners and our team of joy bringers will try to fulfil your request.

Will I be charged on delivery made the same day?

It is free if you are within Klang Valley area. If you like to know if your area is covered please drop us an email at

I've recently purchased an item, how do I know when will my order arrive?

You should receive a tracking number after the administration team has confirm the order and started processing. When you receive your tracking number go to delivery information for more info. If you did not receive , please email to with your order number and receipt of purchase.

is there a way i could be heard, if i'm unhappy with my experience?

We strive daily to delight our customers in every way we can with our products and service. But if there was something that made you unhappy , please direct your email to our top management at 

Do you offer gift wrapping?

On-demand, YES! please leave a comment in the notes section during the check out. (Don't forget the message you would like to include and we will take care of the rest)

Have more questions?

Feel free to reach out to our friendly consultants at